Privacy Policy

Our Privacy Commitment

At Discreet Life, we understand the importance of protecting your personal information. We are committed to ensuring that every customer experience is safe, secure, and respectful of your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our website, customer support channels, and related services (collectively, the “Services”).

Scope

This Privacy Policy applies to interactions with Discreet Life through our Services, including when you browse our website, place an order, create an account, contact customer support, subscribe to communications, or otherwise interact with us online.

Information We Collect

We collect two types of information: personal information and non-personal information. The information we collect depends on how you interact with our Services.

Personal Information

Personal information is information that can identify you or is about an identifiable individual. We may collect:

• Contact Information: name, shipping/billing address, telephone number, and email address.
• Account Information: login details and preferences associated with your account (if you create one).
• Transaction Information: products purchased, order history, amounts paid, and payment-related information.
• Customer Support Information: information you provide when you contact us (e.g., order number, issue details, photos for claims).
• Marketing Preferences: subscription status, consent choices, and communication preferences.

Note: Payment transactions are processed through secure payment service providers. Discreet Life does not store full payment card numbers. Our payment providers may collect and process payment details to complete your transaction.

Non-Personal Information

Non-personal information does not directly identify you. We may collect:

• Technical Data: browser type, device information, operating system, referring pages, and similar diagnostics.
• Usage Data: pages viewed, links clicked, and interactions with the Services.
• Approximate Location Data: general location inferred from IP address (e.g., city/province-level) to help improve our Services and prevent fraud.
• Aggregated/De-identified Data: statistical information used to understand trends and improve performance.

You may choose not to provide certain personal information; however, this may limit our ability to fulfill orders, provide customer support, or offer certain Services.

How We Use Personal Information

We use personal information for business purposes that include:

• Processing and fulfilling orders, including shipping, delivery coordination, and order updates.
• Providing customer support and responding to questions or requests.
• Managing accounts, preferences, and customer records.
• Improving our website, Services, and customer experience.
• Detecting, investigating, and helping prevent fraud, errors, or security incidents.
• Complying with legal and regulatory obligations.
• Sending service-related communications (e.g., confirmations, shipping notifications, policy updates).
• Sending marketing communications where permitted by law and based on your consent or preferences (you can opt out at any time).

Your Consent

Discreet Life collects, uses, and discloses personal information with your consent, except where required or permitted by law. Consent may be express (e.g., checking a box) or implied (e.g., where the purpose is reasonably apparent, such as providing an address for shipping).

You may withdraw or change your consent at any time, subject to legal or contractual restrictions. If you subscribe to marketing emails, you can unsubscribe using the link provided in the message or by contacting us.

How We Collect Information

Information You Provide Directly

• Purchases: information needed to process orders and deliver products (e.g., name, address, contact details).
• Returns, Exchanges, and Claims: information needed to evaluate and process requests, prevent fraud, and coordinate solutions (e.g., photos, packaging details).
• Account Creation: information you provide when creating an account.
• Newsletters and Promotions: contact information and marketing preferences (you can unsubscribe at any time).
• Reviews and User Content: any information you choose to submit publicly; please avoid sharing sensitive personal information in public reviews.
• Contacting Support: information you provide in emails or messages to assist with your request.

Information Collected Automatically

• Cookies and Similar Technologies: used to remember preferences, enable site features, analyze performance, and improve user experience.
• Analytics: we may use analytics tools to understand how visitors use our website and to improve functionality and content.
• Log Data: IP address, access times, pages viewed, and device/browser identifiers for security and performance purposes.

You can manage cookies through your browser settings. Disabling cookies may affect certain site features.

Cookies and Advertising

We may use cookies and similar technologies for site functionality, analytics, and to help measure the effectiveness of marketing campaigns. Depending on your settings and applicable law, some technologies may be used to support interest-based advertising. You can control cookies through your browser and, where available, through platform privacy settings.

Do We Share Your Information?

Discreet Life does not sell or rent your personal information. We may share personal information in limited circumstances, including:

• Service Providers: third parties that help us operate our business (e.g., payment processing, shipping carriers, fulfillment partners, website hosting, analytics, email delivery, fraud prevention). These providers are required to protect personal information and use it only for the services they provide to us.
• Order Fulfillment and Delivery: information needed to ship and deliver your orders and to resolve delivery issues.
• Legal and Security: where required by law, to respond to lawful requests, to enforce our terms/policies, or to protect the rights, property, and safety of Discreet Life, our customers, or others.
• Business Transactions: in connection with a merger, acquisition, financing, reorganization, or sale/transfer of all or part of our business, subject to appropriate safeguards.

International and Cross-Border Processing

Your personal information may be stored or processed in Canada or in other jurisdictions where we or our service providers operate. In such cases, information may be accessible to courts, law enforcement, or government authorities in those jurisdictions in accordance with applicable laws.

How We Protect Your Information

Discreet Life uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Examples include:

• Secure systems and restricted access to personal information.
• Encryption (such as SSL/TLS) for data transmitted during checkout and account access.
• Staff training and internal practices focused on privacy and data protection.

No method of transmission or storage is 100% secure. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Discreet Life will never ask for your password via unsolicited communication.

Your Rights (Canada – PIPEDA)

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete personal information.
• Withdraw consent for certain uses of personal information (where applicable).
• Ask questions or make a complaint about our privacy practices.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, to provide the Services, and to meet legal, accounting, or regulatory requirements. When information is no longer needed, we securely destroy, delete, or anonymize it.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. Updates will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, want to update your preferences, or wish to request access or corrections to your personal information, please contact us at:

Email: info@discreetlife.ca

At Discreet Life, your privacy is our priority. Thank you for trusting us with your personal information.